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URL shows loading even if it is Allowed


Problem- How to resolve URL loading issue even if it is allowed?

Solution- If a website/URL keeps loading and doesn’t open up even though it is allowed but the decryption is enabled on the website.

  • Check if the website works and open up as it should when the decryption is disabled.
  • In case the above works, then login onto the proxy servers via SSH and run the following-
    cd /usr/local/netsweeper/etc
    vim nsproxy.conf
  • Add the following line to the configuration file
    max_response_line_size 16384
  • Save and exit the file
  • Restart the NSPROXY service by running the below
    service nsproxyctl restart
  • Enable the decryption for the Website/URL and test again

The above should work now without any issues.


Note- The issue is due to a bug and the above workaround is for customers running 7.2.11 or prior and 8.1.1.


In case you have any concerns or queries, please reach out to Netsweeper Support on

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