Please note: This article discusses manual certificate management. However, in production, this is typically done via an MDM for mobile devices.
Overview
If you are experiencing certificate errors on an iOS or Android device, it could be because the Netsweeper CA (root) Certificate is not enabled as a Trusted Root Certificate of Authority.
Use the following the steps to enable the certificate as Trusted Root CA for your operating system.
iOS
- Install the Netsweeper Root Certificate using the download link or transferring it to the device.
- Certificate can be viewed and installed through Settings > Profile Download.
- Go to Settings > General > About > Certificate Trust Settings.
- Turn on Enable Full Trust for Root Certificates.
Android
- Install the Netsweeper Root Certificate using the download link or transferring it to the device.
- Certificates can be installed by navigating to Settings > Security > Encryption and Credentials > Install a Certificate. Choose the CA Certificate option and then select Install Anyway when you receive a privacy warning.
- To verify successful installation, navigate to Settings > Security > Encryption and Credentials > Trusted Credentials. If the installation was successful, the installed certificate will be under the ‘User’ tab.
If you have any questions or concerns about this process, please reach out to Netsweeper Support by emailing Netsweeper Support.