Dan Thompson
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Recent activity by Dan Thompson-
Netsweeper Support Priorities & Service Level Agreements
Ticket/Issue Priorities Priority 1 (P1): Your Netsweeper product is "down" or there is a critical impact to your business operations due to an apparent problem with your Netsweeper implementation. ...
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What to include when opening a ticket with Netsweeper Support
When submitting a ticket there a few key pieces of information that can help our team understand your deployment and issue, leading to less back-and-forth emailing and faster resolution. Please ens...
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WAgent 4.20 EA Release (Nov. 2, 2022)
Netsweeper is pleased to announce the Netsweeper 4.20 WAgent EA release. This release improves security on all platforms by enforcing https certificate validation unless the new -k argument is used...
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Client Filter 10.20 EA Release (Nov. 2, 2022)
The Netsweeper Client Filter 10.20 EA is now available. This release updates a lot of shared libraries to the latest release along with adding some new functionality for Windows to watch the regist...
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Client Filter 10.10 EA Release (Sept. 28, 2022)
The Netsweeper Client Filter 10 has started on a new EA release cycle. For customers wanting a stable and long-tested Client Filter, the 9.70 GA or later release can be used. However, if you want t...
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Client Filter 9.70 GA Release (Sept. 28, 2022)
The Netsweeper Client Filter 9.70 GA is now available. This release brings some minor stability improvements t. We recommend all customers running 9.x to upgrade to the 9.70 release. If you want a ...
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Netsweeper Support GDPR Policy
Netsweeper Support is not responsible for processing or reviewing any reports that involve personal information, such as student names, IP addresses or email addresses. Furthermore, it is specifica...
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WebAdmin Branding for Client Filter
Overview As of Netsweeper 7.2.11, Client Filter Branding can now be managed from the WebAdmin. Please note, you will need to run Client Filter 9.60 or newer for this feature. Adding your Brand To c...
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Introduction to onGuard
What is onGuard? onGuard is an exciting new Netsweeper product, designed from the ground-up to help protect students from the inherent dangers associated with today's digital world. It actively mo...
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Preparing to upgrade Netsweeper
Please note: Admin access is required to perform the steps outlined in this article. Overview As of Netsweeper version 7.2, we have streamlined the upgrade process. It can now be done directly thr...