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  1. Netsweeper
  2. FAQs & Known Issues

FAQs & Known Issues

Frequently asked questions and version-specific known issues.

FAQ

  • Reducing Excessive Typeahead Search Terms in Reports
  • testfiltering.com – SSL/HTTPS Decryption Detection FAQ
  • SSL Decryption and ISP deployments - FAQ
  • Enabling the NSProxy Certificate as Trusted Root on Android Devices
  • How do I report a website that is incorrectly categorized.
  • I am unable to connect to allowed websites
See all 19 articles

Known Issues

  • Patches needed after upgrade to Version 8.2.12
  • Reducing Excessive Typeahead Search Terms in Reports
  • DirSync service is not running after upgrade to version 8.2.12
  • Cloudflare sites blocked by Cloudflare - "Sorry, you have been blocked!"
  • nMonitor for onGuard on Mac OS Sequoia 15.2 and above prompts users for each capture
  • Unresponsive buttons when viewing onGuard Emails in Outlook
See all 28 articles

Netsweeper Support Information

  • Netsweeper Support Priorities & Service Level Agreements
  • What to include when opening a ticket with Netsweeper Support
  • Netsweeper Support GDPR Policy
  • Contacting Support
  • EA and GA Product Technical Support

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