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  1. Netsweeper
  2. FAQs & Known Issues

FAQs & Known Issues

Frequently asked questions and version-specific known issues.

FAQ

  • How do I report a website that is incorrectly categorized.
  • I am unable to connect to allowed websites
  • How can I check the status of my Netsweeper-hosted Cloud?
  • Why Netsweeper can be Blocked by Streaming Services and What You Can Do
  • How to stream logs from an iOS device
  • EXE and MSI files can still be downloaded despite blocking them
See all 15 articles

Known Issues

  • nMonitor for onGuard on Mac OS Sequoia 15.2 and above prompts users for each capture
  • SSL Certificate Issues After iOS18 Upgrade
  • SSL Site Error on Chrome and Edge
  • Unresponsive buttons when viewing onGuard Emails in Outlook
  • How to Allow Ninja RMM Software Through Netsweeper
  • Extending the Chrome Manifest v2 - ExtensionManifestV2Availability
See all 24 articles

Netsweeper Support Information

  • Netsweeper Support Priorities & Service Level Agreements
  • What to include when opening a ticket with Netsweeper Support
  • Netsweeper Support GDPR Policy
  • Contacting Support
  • EA and GA Product Technical Support

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