When submitting a ticket there a few key pieces of information that can help our team understand your deployment and issue, leading to less back-and-forth emailing and faster resolution.
Please ensure you have provided the following information when you submit:
- Do you host your own on-premise Netsweeper deployment, or are you on a cloud platform?
- If it is a cloud, is it hosted by Netsweeper or by someone else?
- Is it an explicit or transparent NSProxy-based deployment, Enterprise Filter or Capture Modules?
- Or is it a Client Filter based deployment? (If so, what Operation Systems are in use?)
- Do you use our Workstation Agent or Authentication Redirection to provide per-user filtering?
- Please provide the version number for your Policy Server, as well as any related products.
- Client Filter or WAgent.
Please ask yourself if there is any additional info that you think would help us understand your deployment and issue/question better. This will only speed up the process.