How can we help?

Contacting Support


You can report your incidents to Netsweeper using any of the following methods:


Email for auto incident ticket creation.

  • It is recommended that prior to the phone calls you report the technical data for your incident via email to
  • Email can be used for all incidents to report the technical information for root cause analysis (RCA). Our technical support department will reply to these inquires during normal business hours 9:00AM to 9:00PM GMT
  • For P1 incidents outside of normal business hours use the 24x7 support phone number.


  • You can reference the reported ticket number during your phone call. Our support team will create these tickets if you have not created them prior to a call.
Region Priorities Hours of Operation Phone Number
Canada/US ALL 9:00AM to 9:00PM GMT +1 (519) 772-0889
Canada/US Sales (Toll Free) ALL 9:00AM to 9:00PM GMT +1 (866) 395-7131
Canada/US (Toll Free)   9:00AM to 9:00PM GMT +1 (866) 378-9312
UK (Toll Free) ALL 9:00AM to 9:00PM GMT +44 (800) 046-5808
Australia (Toll) ALL 10:00AM to 5:00PM AST +61 (38) 594-2274
Bangkok (Toll) ALL 10:00AM to 5:00PM THA + 66 (2) 0261638

The above contact information is the recommended method of all technical support incidents.

Before emailing, calling please gather the following information, as it will help us in providing a faster resolution:

(Please ensure that your submission does not contain any personally identifiable customer data)

  • Your Name
  • Your Organization Name
  • Your Contract Information
  • Your Email Address
  • Your Phone Number
  • Your Netsweeper Serial
  • Your Netsweeper Version Number
  • Supporting documentation for incident
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