You can report your incidents to Netsweeper using any of the following methods:
Email support@netsweeper.com for auto incident ticket creation.
- It is recommended that prior to the phone calls you report the technical data for your incident via email to support@netsweeper.com.
- Email can be used for all incidents to report the technical information for root cause analysis (RCA). Our technical support department will reply to these inquires during normal business hours 9:00AM to 9:00PM GMT
- For P1 incidents outside of normal business hours use the 24x7 support phone number.
Phone
- You can reference the reported ticket number during your phone call. Our support team will create these tickets if you have not created them prior to a call.
| Region | Priorities | Hours of Operation | Phone Number |
| Canada/US | ALL | 9:00AM to 9:00PM GMT | +1 (519) 772-0889 |
| Canada/US Sales (Toll Free) | ALL | 9:00AM to 9:00PM GMT | +1 (866) 395-7131 |
| Canada/US (Toll Free) | 9:00AM to 9:00PM GMT | +1 (866) 378-9312 | |
| UK (Toll Free) | ALL | 9:00AM to 9:00PM GMT | +44 (800) 046-5808 |
| Australia (Toll) | ALL | 10:00AM to 5:00PM AST | +61 (38) 594-2274 |
| Bangkok (Toll) | ALL | 10:00AM to 5:00PM THA | + 66 (2) 0261638 |
The above contact information is the recommended method of all technical support incidents.
Before emailing, calling please gather the following information, as it will help us in providing a faster resolution:
(Please ensure that your submission does not contain any personally identifiable customer data)
- Your Name
- Your Organization Name
- Your Contract Information
- Your Email Address
- Your Phone Number
- Your Netsweeper Serial
- Your Netsweeper Version Number
- Supporting documentation for incident