Enable Debug Logging
You need to go into the Control Panel, Open the Client Filter.
You'll need to access the Filter Settings.
Under the settings tab, under log settings > Log Level > Choose the option 'Log Debug' and save the filter settings, close the client filter window(s).
Note: If the settings are enforced by the Client Filter Brand, the Flags in the brand settings will need to be updated to add the logging flags:
256 Log Request
512 Log Error
1024 Log Debug
The flags are described in the documentation here: Configedit Settings
Open the Services (as Administrator), find the NSFX service and stop the service.
Open Windows Explorer and navigate to C:\ProgramData\Netsweeper\logs ( or %programdata% then Netsweeper\Logs ), you will want to delete or rename all log files within this folder.
You can now go into the Services again, start the NSFX service.
Recreate the issue that you are experiencing, the logs for this will be logged in the C:\ProgramData\Netsweeper\logs ( or %programdata% then Netsweeper\Logs ) as the 'nscf.log' and 'nscf_settings_advanced.log'
After you have obtained the logs, you will want to go forward with reverting the changes, as keeping the log settings as Debug can take up a lot of storage.