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The Workstation Agent isn't picking up usernames when using Remote Desktop


There is a special flag that must be enabled to allow support for terminal services.

If you are getting an "Inactive GUI session" error when connecting to a remote computer, you likely need to set the flag for terminal services.


To enable this feature, edit your uninstalled WAgent application with an MSI editor as follows.

  • In the MSI Editor, navigate to the Property table and find the NS_WAGENT_ARGS row. 
  • Add the -F flag to the end of the arguments to force the sending state even when the GUI session is inactive.
  • Save the changes, install the updated version and retest.


For more information about WAgent Flags, please see our Workstation Agent documentation.

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