There is a special flag that must be enabled to allow support for terminal services.
If you are getting an "Inactive GUI session" error when connecting to a remote computer, you likely need to set the flag for terminal services.
To enable this feature, edit your uninstalled WAgent application with an MSI editor as follows.
- In the MSI Editor, navigate to the Property table and find the NS_WAGENT_ARGS row.
- Add the -F flag to the end of the arguments to force the sending state even when the GUI session is inactive.
- Save the changes, install the updated version and retest.
For more information about WAgent Flags, please see our Workstation Agent documentation.